At Presetservice, we are committed to providing top-quality digital products and excellent customer service. To help you understand our return and refund process, we’ve outlined our Cancellation and Refund Policy below. This policy is designed to be clear and easy to follow, in compliance with Google Merchant Center requirements
1. Digital Product Refund Policy
Since Presetservice offers digital products, we have a strict no-refund policy once a purchase has been completed. Due to the nature of digital goods (which can be easily copied and distributed), we are unable to offer a full refund after the product has been delivered.
However, we do believe in fairness and transparency. In specific cases, we may consider issuing a refund or providing support if the product is defective or does not meet the description provided at the time of purchase.
2. When You May Be Eligible for a Refund
Although our standard policy is no refunds, we recognize that in some cases, a refund may be appropriate:
• Non-Downloadable Purchases: If you purchased a digital product but haven’t downloaded it yet, you may be eligible for a refund. Once a product is downloaded, the refund process is no longer applicable due to the nature of digital goods.
• Defective Products: If a digital product you purchased is defective or fails to work as described, you may request a refund. You will need to contact us with evidence of the issue, such as screenshots or specific examples of how the product did not meet your expectations.
3. How to Request a Refund
If you believe you are eligible for a refund, here’s how to proceed:
1. Contact Us: Reach out to our customer support team via email at [Insert your email address here]. Be sure to include the following information in your request:
• Order number
• Product details
• Description of the issue, including evidence (screenshots or detailed explanations) that the product did not meet expectations.
2. Refund Evaluation: Our team will review your case and determine if a refund is applicable. We will respond to your request as quickly as possible, usually within 3–5 business days.
4. Cancellation Policy
Since we offer instant downloads and subscription-based services, our cancellation policies vary based on the nature of your purchase:
Instant Downloads:
• If you’ve purchased a digital product and have not yet downloaded it, you can cancel the order.
• Once the product has been downloaded, cancellation becomes impossible. This is due to the nature of digital products being immediately accessible.Subscription Services:
• For subscription-based services, you can cancel your subscription at any time before the next billing cycle begins.
• After cancellation, you will still retain access to the service until the end of the current billing cycle, and no further charges will occur.
Customized Digital Products:
• If you have purchased a customized digital product, it may not be eligible for cancellation once the customization process has started. If you are unsure about your customized order, please contact our customer support team for clarification.
5. Our Commitment to You
At Presetservice, we prioritize customer satisfaction and strive to deliver high-quality digital products. While our refund policy is designed to address the nature of digital goods, we are always willing to work with you to resolve any issues.
• If you experience any issues with our products or services, we encourage you to contact our customer support team. We are here to assist you in resolving your concerns and ensuring a positive experience.
6. Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, or if you need assistance with your order, please don’t hesitate to reach out:
• Email: [help@presetservice.com]
We are always ready to assist you in any way we can.
Conclusion
Understanding our Cancellation and Refund Policy is key to your experience with Presetservice. We value transparency and fairness in all our dealings, and we are dedicated to helping you get the most out of your purchase. By clearly explaining our policy, we hope to ensure that your digital purchase process is as smooth and hassle-free as possible.
Thank you for trusting Presetservice for your digital products. We are committed to providing you with the best service possible!